When are you open?
We are open daily from 9:00 am to 7:00 pm everyday.
Where are you located?
We are on the shores of Deep Creek Lake, MD in Garrett County - about 2 hours south of Pittsburgh, PA and 3 hours west of Washington, DC. Specifically, our main store is 25 miles south from Interstate 68 on US Route 219 1/2 mile south of the 219 Bridge next to the Subway and Trading Post. Our Winter Ski and Snowboard Rental Store is on the access road to the Wisp Ski Area in the complex which includes the Exxon and the car wash. The Rental Store is very close to the Comfort Inn.
How old do you need to be in order to take waterski lessons from the Greg Rouse Waterski School?
You must be at least 6 years of age, it also helps to not be afraid of the water and are a competent swimmer.
How do you handle merchandise returns?
Cash or credit card refunds on unopened and in good shape merchandise within 14 days with receipt. Up to 30 days we give a store credit. No refunds after 30 days. No returns on sale merchandise or customized merchandise (i.e. skis that have been drilled).
Where is a good place to mountain bike?
Garrett County has tons of State Forest Land in numerous State Parks with great single and double track trails but not much in the rails-to-trail type of trail yet. The Margraff Plantation, part of the Savage River State Forest, has a good single track trail and is marked with white blazes. A complete trail guide specially put together by the braintrust at HMS can be purchased at our store for only $3.00.
When is your Ski and Snowboard Swap and how does it work? I hear it rips!
Every year during the Autumn Glory Festival we hold the Annual Autumn Glory Ski and Snowboard Swap. This is usually the second weekend in October - great parades, crafts and stuff. You can drop off your equipment to sell Friday or Saturday. We take downhill, xc, old wooden skis, snowhoes, snowboards, and bikes. We do not sell poles or clothing - it's a logistics thing. If it sells you can take 100% of your selling price and apply it towards a future store credit or we can mail you a check after we take a sales commission. If it does not sale YOU MUST PICK IT UP SUNDAY AFTERNOON or it will be donated to charity. Kids stuff sells great or any other equipment that a novice just starting out would need. If you want to buy it is for sale as soon as it is dropped off. You may need to visit more than once to find that pair of boots that are perfect. This event can be hectic but we always supply experts who will do their best to give fitting advice.
When is your really big ski/snowboard sale?
I'm glad you asked. The Annual Labor Day Ski and Snowboard Sale happens every year on Labor Day Weekend friday thru monday. We sell last year's leftover equipment, special factory closeouts, and salesmans samples all at bargain prices.
Do you rent cross country skis and snowshoes?
Updated 12-22-05 Yes, we do. They are at our Rental Store 301-387-2113.
How does your warranty work?
High Mountain Sports does not offer a warranty on products but the majority of our vendors offer a warranty on their products for a period of one year from original purchase date. More and more manufacturers are requiring a proof of purchase, such as a receipt. The warranty usually covers manufacturers defects and does not include wear and tear. For example, if you bought a snowboard and hit a rock with it, tearing out the edge, this would not be covered. If the edge separated and the board came apart due to no fault of yours it would generally be covered. If you think you do have a legitimate warranty claim, bring the item to High Mountain Sports. All clothing must be washed to be returned to many companies. We will send it back to the manufacturer. You will be charged the shipping dependent on the item and its destination. The manufacturer will inspect it, make a decision, and replace, or send back your product without covering it under warranty. This process usually takes from one to 4 weeks. Remember even the best products in the world occasionally break.
Do you sell large guns, fishing licenses, hunting licenses, check game, and other recreational permits?
No, we are not that type of sporting goods store.
Do you rent snowmobiles or four wheelers?
No, the snow is too unpredictable and the insurance is very high. We do rent downhill skis, snowboards, mountain bikes, wakeboards, and water skis.
Do you rent sailboats or windsurfers?
No, even though we love to windsurf we do not rent windsurfers or sailboats.
What do you rent?
We rent mountain bikes, wakeboards, waterskis, flatwater kayaks, snow skis, snowboards, and ski boards.
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